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Frequently asked questions
How long does delivery take?
Cairo & Giza within 24h, most governorates in 24–48h and Upper Egypt in 24–72h. Some destinations travel on set days, e.g. North Coast and Hurghada (Mon & Thu).
What are the weight and size limits?
Published prices cover up to 2 kg and 30×30 cm, packaging not included.
How do I receive collected cash?
Collect cash at our HQ or by bank transfer; a 1% fee applies to transfers per Central Bank regulations.
Do you offer pickup from my place?
Yes — a courier can collect from your place for a pickup fee based on the area, or you can drop off at our HQ.